Piccolo Xpress Support

Need help? For technical support on your Piccolo Xpress analyser please call Abaxis UK Medical on 01904 909500.

FAQ

Can the analyser be connected to an external computer, printer, LIS or EMR?

The Piccolo Xpress has 5 USB ports located on the back of the analyser. These USB ports are bi-directional and can be connected to peripherals like a printer, keyboard, barcode scanner, computer or EMR/LIS system. Available data formats are ASCII, ASTM and XML. Data parsing and translation may be required to work with your system. Contact your IT department, systems provider or Abaxis Technical Service on 01904 909500 for assistance.

 

What are the power requirements needed to operate the analyser?

The analyzer requires 100-240 volts AC, 50-60 Hz or 15 volts DC, 5.0A.

Is surge protection or an uninterruptible power supply required for the Piccolo Xpress?

Abaxis recommends that the Piccolo be plugged into a surge protector designed for use with a computer.

What do the black symbols on the results print out mean?

The three black “~~~” symbols mean that the results for that particular chemistry were suppressed. The analyser is designed to deliver accurate results. If the analyser is unable to provide accurate results, it will suppress those results rather than print them. Collect a new sample and re-run the test. If results for the second sample are suppressed, contact Abaxis Technical Support on 01904 909500

Should controls be run on the Piccolo Xpress?

CLIA Waived Testing

  1. At least every 30 days or with each new lot number of disc panels (whichever comes first).
  2. Whenever laboratory conditions have changed significantly.
  3. When training or retraining of personnel is indicated.
  4. When test results do not match patient symptoms or clinical findings.

CLIA Moderately Complex Testing

  1. At least every 30 days.
  2. Whenever laboratory conditions have changed significantly.
  3. When training or retraining of personnel is indicated.
  4. When test results do not match patient symptoms or clinical findings.

Please see Section 2.4, “Testing Procedure and Interpretation of Results,” in the Piccolo Xpress Operator’s Manual.

The controls are analysed the same as the patient samples; the only difference is that the results are stored in a memory separate from the sample results memory. It makes recalling control results easier. See Section 6, “Calibration and Quality Control,” in the Piccolo Xpress Operator’s Manual.

Where can control samples be purchased?

Controls can be ordered directly from Abaxis UK, or through your Piccolo distributor. For additional information call 01904 909500

What if I need technical support?

If you are experiencing difficulty, or have any questions about your Piccolo analyser, contact Abaxis Technical Service on 01904 909500